Claims must be filed
by Vietjetair Cargo’ customers including:
– The consignee
– The shipper
providing that either:
+ The shipper
is authorized by the consignee to claim and receive compensation.
+ The
consignee refuses to receive the shipment.
+ The carrier
is unable to contact the consignee.
+ The carrier
confirms that whole shipment was lost.
– The legal inheritor, authorized persons of the persons
above.
Contact Information:
Please send your claim letter and all relevant documents to the Vietjetair Cargo branch at the shipment’s arrival location.
For offline destinations, claim documents should be sent to the Vietjetair Cargo branch at the first point of arrival in the shipment’s routing.
For further assistance, please contact:
Customer Service (working hours): Hotline 1900 633 66
SGN Quality Control (24/7): +84 912 384 770
HAN Quality Control (24/7): +84 918 716 828
HPH Quality Control (24/7): +84 915 924 114
Documents:
Please include the following documents for your claim:
Claim letter signed by the customer or his authorized person
or their legal inheritor;
A list of loss or damage stating the original value and
balance value of each affected piece (including invoices and related documents,
if any);
The original/legible copy of paper air waybill (when paper
air waybill is applied) or the original/legible copy of electronic air waybill
or the Cargo Receipt and Shipper’s Letter of Instructions (when e-air waybill
is applied).
