Claims must be filed by Vietjetair Cargo’ customers including:


– The consignee

– The shipper  providing that either:

         + The shipper is authorized by the consignee to claim and receive compensation.

         + The consignee refuses to receive the shipment.

         + The carrier is unable to contact the consignee.

         + The carrier confirms that whole shipment was lost.

– The legal inheritor, authorized persons of the persons above.



Please send your claim letter and all relevant documents to Vietnam Airlines branches where the shipment arrives. For offline destinations, claim documents shall be sent to the Vietnam Airlines branch in the first arrival point of the shipment’s routing

Please contact Customer Service: ;

Hotline:  +84 975 919 818

Tel: 028 73003128



Please include the following documents for your claim:

Claim letter signed by the customer or his authorized person or their legal inheritor;

A list of loss or damage stating the original value and balance value of each affected piece (including invoices and related documents, if any);

The original/legible copy of paper air waybill (when paper air waybill is applied) or the original/legible copy of electronic air waybill or the Cargo Receipt and Shipper’s Letter of Instructions (when e-air waybill is applied).